Introduction

In today’s e-commerce environment, many brands are offering both Prepaid and Cash on delivery options for their shoppers to ensure customer satisfaction. 

Issuing refunds manually for COD orders is a hassle when you have a high volume of returns. This is where EcoReturns steps in as a game-changer. 

By offering different types of store credits according to your needs, EcoReturns not only ensures your operational efficiency is improved but also brings you repetitive orders from customers as they use store credits for their future purchases.

In this article, we’ll explore how you can configure the refund modes that are displayed to the customer in consumer workflow while submitting a return request

Configuring refund modes

To configure or change the refund modes you need to follow the below-mentioned steps:-

1. Go to Refunds under Settings

2. Following are the refund methods available on EcoReturns

1. Original Payment Method - If the order is prepaid the refund will be issued to the payment method they used for placing the order (Debit/Credit card). 
   In case the order is COD, shoppers will see the options as per your COD configuration
2. Store credits - EcoReturns provides different methods for merchants to issue store credits to their customers.
   1. Discount coupon - Customers will receive a one-time usable discount code which they can use for future purchases in your store. Discount coupons cannot be combined with other coupons when customer is using it for future purposes. All discount coupons are active for 180 days by default
   2. Gift card code -  Customers will receive refund in the form of a new gift card each time they get a refund. Gift card codes can be combined be combined with other discount coupons or gift card codes. You can setup gift card by 2 methods i.e. Gift card product and Using Gift card API. 
   3. Gift card wallet - Customers will receive all refunds in form of a single gift card code and the balance will be updated each time they get a refund ensuring higher chances of redemption during next purchase. 

3. Enable the refund methods you want to be visible to the customer by selecting them.

4. If you want to display custom refund methods based on parameters like Delivery date, Order date, Product or sale orders, you can setup them using Return policies