Introduction

In today’s e-commerce environment, enabling product replacements or exchanges is a crucial factor to build trust & loyalty in customers for brands. Studies and reports show that about 50% of returns in the fashion industry are due to size and fitting issues.

EcoReturn's efficient exchange process allows customers to exchange with same or different variant of the same item. With exchange, you save revenue as customer isn't issued a refund like in case of return.

Configuring variant exchanges

To allow variant exchange for your customers you need to follow the below-mentioned steps:-

1. Go to Exchange under Settings.

2. Select the option "Allow exchange only to variants of the same product". 

3. When a customers selects the product this shows the variants of the products listed on your store. If you want to allow exchange even with Out of stock products select the checkbox "Allow exchange order even if exchange item is out of stock"

4. If there are price differences in variants of the same product and you do not wish to collect it if exchanged with a higher value item, select the checkbox "Do not collect price difference if exchanged with same product variant".

5. Similarly, if you do not wish to refund the price difference if exchanged with a higher value item, select the checkbox "Do not issue refund if exchanged with same product variant".