Introduction

In today’s fast-paced e-commerce environment, efficient return processing has become a critical factor in maintaining customer satisfaction and operational success. As online shopping grows, so does the volume of returns, making it increasingly difficult for stores to manage without scalable solutions. 

This is where EcoReturns automation steps in as a game-changer. By automating return processes, you can significantly reduce manual labor, cut down on errors, and improve turnaround times.

In this article, we’ll explore how you can automatically issue refund after a return of reverse shipment or after an item is mark as received. This can help you reduce the Turn around time significantly for closing a return request.

Here's how Ecobot automation can help you

1. You can automatically issue a refund based on the event in the return journey i.e. as soon as the item is shipped from the customer or when it reaches your warehouse.
2. Create separate automation rules for Prepaid and Cash on Delivery orders.
3. Configure the refund method based on Days since delivery if you want to automate refund to different methods based on the day they submittted the return request.
4. You can automatically issue refund only for specific return reasons configured on your store. 
5. Automatically issue refund to Original Payment mode, Payout links (Only for India), Store credit in form of discount coupons, Gift card. Alternatively you can select the option to refund to mode chosen by customer.
6. Deduct restocking fee, deduct reverse shipment fee, deduct taxes from refund.

How to setup refund automation

1. Access the Automation page from the left side menu. 
2. Click on Add New Automation
3. You can rename the automation as Return refund automation by clicking on edit icon beside automation name.
4. You can select the Event as On reverse shipment of a return request or After a return item is marked as received.
   
5. Under Advanced section, you can select the Payment method, Days since Delivery, Reasons for which you want to automatically issue refund. In case you want to same refund rule to be applied irrespective of these all conditions then you can leave it empty.
6. On the right side, select the Action as Issue refund. 
7. Configure the Mode of refund through which customer can receive a refund
   • Original Payment method - This can be chosen only if the order is prepaid. Refund will be issued to the card/other online payment mode customer has used to purchase.
   • Store credit - Store credit will be issued to the customers in the form of discount codes, gift cards etc depending on the configuration in Refund settings.
   • Payout Link (India) - A payout link will be sent to the customer using which customer can enter their UPI or bank account details to get the refund. You will need to integrate either Razorpay or Cashfree payments to be able to issue a payout link to the customer.
   • Mode chosen by customer - In case you provide multiple refund options to the customer like both Original payment method and Store credit, you can select Mode chosen by customer where refund could be done to any of the above payment methods
8. Under the Advanced tab you can see the configuration to deduct charges from refund. For deduct dynamic reverse shipment charges please contact us.
9. Save Your Rule: After configuring both the conditions and actions, be sure to save your rule. This ensures that your automation rule is implemented and ready to enhance the efficiency of your return and exchange processes.