Introduction

In today’s fast-paced e-commerce environment, efficient return processing has become a critical factor in maintaining customer satisfaction and operational success. As online shopping grows, so does the volume of returns, making it increasingly difficult for stores to manage without scalable solutions. This is where EcoReturns automation steps in as a game-changer. By automating return processes, you can significantly reduce manual labor, cut down on errors, and improve turnaround times.

In this article, we’ll explore how you can automatically create a reverse pickup after a return or exchange request is submitted by the customer.

Here's how Ecobot automation can help you

1. You can create pickups only for specific return reasons configured on your store. This way you can automatically create a pickup when the customer returns an item due to damage or manufacturing defect.
2. Customers will automatically be notified once you create a reverse pickup with the instructions configured in your notifications.
3. Even if customers submit multiple requests, Ecobot intelligently combines the requests of same order and pickup address and schedules a single pickup.
4. Choose the carrier preferences so that you get the best service and rates for your reverse pickup
5. Ecobot lets you choose which warehouse you want the returned items to be shipped to incase you have multiple warehouse. 

How to setup reverse pickup automation

1. Access the Automation page from the left side menu. 
2. Click on Add New Automation
3. If you are creating an automation for Return request, you can rename the automation as Return reverse pickup by clicking on edit icon beside automation name. Similarly for Exchange request you can rename the automation as Exchange reverse pickup.
   
4. You can select the Event as Return request submitted or Exchange request submitted
   
5. Under Advanced section, you can select the reasons for which you want to automatically create a reverse pickup. In case you want to automate the process for all reasons then you can leave it empty.
6. On the right side, select the Action as Schedule Pickup. 
7. Under the Advanced tab you can see the following settings
   1. Combine reverse shipment: This setting allows you to combine requests of same order submitted within 30 minutes.
   2. Perform QC: If your integrated carrier offers QC, this setting enables. disables QC on the reverse pickup
   3. Carrier preference: If you have multiple carriers integrated you can choose the carrier preferences so that you get the best service and rates for your reverse pickup.
      
   4. Default warehouse: Choose which warehouse you want the returned items to be shipped to incase you have multiple warehouse. You can also choose to return the item to Origin warehouse itself.

8. Save Your Rule: After configuring both the conditions and actions, be sure to save your rule. This ensures that your automation rule is implemented and ready to enhance the efficiency of your return and exchange processes.